15 Years from the date of the vehicle registration.

In case of a claim please contact the GIG Gulf claims department with the following documents:

• Royal Oman Police accident report or minor road accident report.
• Copy of vehicle registration.
• Copy of driving license.
• Insured person (and driver’s if different from the insured) contact address and mobile numbers.
• Policy number or policy copy.

If it’s a total loss:

• Damaged vehicle to be surrendered to the company’s workshop and to be transferred in the name of GIG Gulf Salvage Buyer.

YYes, GIG Gulf provides quality network of approved repairers with a 6 month guarantee on mechanical repair and a 12 month guarantee on body repairs and paint jobs.

A number of factors are used to calculate Your Insurance Premium. Amongst these factors are the age of the driver, years of driving experience, claims history, value and type of the vehicle.

GIG Gulf provides one of the highest levels of motor protection in the Middle East, combined with the security and service standards of a large international operation, 24 hour accident recovery, guaranteed repairs and extended opening hours. If you are being offered insurance cover from another source at a lower Premium, please make sure You do a cover to cover comparison and not just a Premium one.

This service is exclusively available for existing customers of GIG Gulf Insurance Company (Oman Branch) (“GIG Insurance”) who purchased their vehicle insurance policy from GIG Insurance through Bank Muscat.

You should renew your existing GIG Motor Insurance before its expiration date and you should also have a valid Motor Insurance policy with GIG bought through Bank Muscat.

• Log into your Bank Muscat mBanking App or Internet Banking.
• Click on "Investments & Insurance".
• Click on "Insurance".
• Click on GIG Gulf’s Motor Insurance Renewal.
• Enter the Plate Number, Plate Code, License Number and click Continue.
• You will retrieve the Quote Details from GIG and can be downloaded in PDF.
• Enter the Mobile Number, Email, Debit Account Number and upload the car registration, Driving License and National ID.
• Authorize the transaction using the OTP received
• On successful authorization, your account will be debited and you will be able to download the renewed policy document in PDF format.

You are required to upload the below documents in order to renew your GIG Motor Insurance:

• National ID
• Car Registration
• Driving License

Currently, it is not possible to change your old GIG Motor Insurance policy from Third Party to Comprehensive or vice versa during renewal. You can only renew the existing policy. To change your policy, please visit the nearest branch or through the contact center.

• Go to the Customer Service section.
• Click on "My Requests".
• In the request filter options, select "GIG Gulf's Motor Insurance" from the drop-down menu for the Request Type and select other options for more filters.
• Click on the "Search" button to display the relevant requests.
• Locate your specific request number from the search results.
• Click on your request number to open the details of your motor insurance request.
• Click on the download policy button to download the renewed policy.
• Your renewed policy will be downloaded to your device in PDF format.

You can contact the GIG Insurance helpline number +968 24032666 or email bmonlineleads@gig-gulf.com, or visit the nearest Bank Muscat branch.

Please be aware that Bank Muscat is functioning solely as a representative, and the GIG Motor insurance renewal policy document is provided by GIG Insurance. Bank Muscat holds no responsibility for any liabilities pertaining to this renewal service.

You can contact the GIG Insurance helpline number on +968 24032666 or email bmonlineleads@gig-gulf.com, or visit the nearest Bank Muscat branch.

You can contact the GIG Insurance helpline number on +968 24032666 or email bmonlineleads@gig-gulf.com, or visit the nearest Bank Muscat branch.

No, to amend any details on the policy you can contact the GIG Insurance helpline number on +968 24032666 or email bmonlineleads@gig-gulf.com, or visit the nearest Bank Muscat branch.

• Damage to personal belongings due to fire, explosion, lightning, earthquake and falling of objects.
• Loss or damage to contents while in transit.
• Damage to your building due to fire, flood, accidental damage and other hazards.
• Loss of personal belongings, including valuables like jewelry, watches and laptops.
• As a tenant, damage that you accidentally cause to your landlord’s accommodation.
• Damage that you accidentally cause to any third party property.

The policy will offer protection against accidental bodily injury to your domestic helper, including death cover, medical and repatriation expenses.

To purchase the Travel Insurance, you must meet the below criteria

• Citizen or Legal Resident of Oman.
• Must be a Bank Muscat customer.

• Omanis: A valid passport.
• Non-Omanis: A valid Oman Resident Card.

You can easily apply for the Travel Insurance policy through the Bank Muscat Mobile Banking App or Internet Banking.

Multiple Travel Insurance policies are offered, depending on the below.

• Destination (e.g., USA / Canada / Schengen countries vs. excluding those)
• Plan Type (e.g., Standard, Lite, Covid Shield, etc.)
• Coverage period & benefit options

Terms & conditions apply.

• The policy is valid only for the specific coverage period (dates selected by the customer).
• Once that period ends, the policy automatically expires.

No, the policy is valid only if you are travelling outside the Sultanate of Oman, to another country.

To make a claim, please contact or visit Dhofar Insurance Company directly.

• Call Center: 8000 7777
• Working Hours: Sunday to Thursday, 8 AM – 5 PM.

Note: A 24-hour third-party administrator call centre is also available (contact details available in your travel policy document).

The Travel Insurance contract is between you and Dhofar Insurance Company, not the Bank.

No, the policy details will remain the same.

Yes, your travel insurance policy can be cancelled based on the following.

• Before commencement of the journey
• Before the inception of the policy start date
• Cancellation of his/her abroad trip (declaration letter from the customer/insured required)
• Trip cut short/ended early
• Flight cancellation from the airline (a confirmation email from the airline is required)

For further assistance or more information, please call call 8000 7777 or email services@dhofarinsurance.com

• Financial support to help cover costs of treatments or loss of income if diagnosed with one of the covered illnesses.
• Access to personalized second medical opinion from renowned medical centers specializing in serious conditions through WorldCare.

The plan is available for individuals aged between 18 and 64.

• Coverage up to 20,000 ¤.
• Expert second opinion from renowned medical centers.
• Worldwide cover, except in countries under international sanctions.
• Option to go for a single or joint plan.
• Option to select one of two levels of cover.

• Heart attack
• Stroke
• Cancer
• Kidney failure
• Major organ transplant
• Multiple sclerosis
• Coronary artery by-pass graft
• Paralysis of limbs
• Blindness
• Loss of speech
• Deafness

• It is an accident protection plan by MetLife
• It provides financial support against accidental loss of life or permanent partial / total disability
• It covers medical expenses in case of accidents

The plan is available for individuals aged between 18 and 64.

• Up to 30,000 ¤ for accidental loss of life
• Up to 30,000 ¤ for permanent partial / total disability
• Up to 1,500 ¤ for medical expenses due to accidents
• Worldwide cover, except in countries under international sanctions
• Option to go for a single, joint or family plan
• Option to select one of two levels of cover